“We have someone who we trust and believe in when we call with a problem. To call an have someone who just talks to us a like a person. R3 follows through with everything they say they’re going to do.”
Industry:
Industrial/Manufacturing
Explore firsthand accounts of how our services have transformed organizations, delivering unparalleled efficiency, security, and scalability. From optimizing IT infrastructure to proactive cybersecurity measures, these case studies exemplify the tangible impact our partnership can have on your business’s technology journey.
“We have someone who we trust and believe in when we call with a problem. To call an have someone who just talks to us a like a person. R3 follows through with everything they say they’re going to do.”
“Whether doing business over the phone, via email, or in-person, it’s always the same, excellent customer service. As someone who has been in the customer service industry since the early 80’s, I appreciate when businesses own and recognize that their level of service will determine their success.”
“R3’s ability to manage large and complex projects is easily a 10/10. And in regard to their experience and technical ability to keep our systems protected, we have been very satisfied. We see R3 as a partner and we trust them.”
“An outstanding example of the level of detail and clarity for all R3 projects. The team made incredible progress on this critical project and most importantly – they completed it on-time.”
“We went out to find a managed services provider, and with R3 it’s become more of a partnership. They have the best intentions for KDB and want KDB to succeed. It’s been more than we asked for when we started the process.”
A managed services provider (MSP) is a company that provides outsourced, remote, IT support services. They manage an organization’s on-premise or cloud-based IT infrastructure and end-user devices and can provide support in a variety of ways. An MSP can be the entire IT department, or supplement an existing team, help with projects, or provide strategic guidance.
Using a managed service provider (MSP) streamlines IT operations, enhances security, and ensures proactive maintenance, enabling your business to focus on core activities and experience seamless technology support.
Select a managed service provider with proven expertise in your industry, a track record of reliable support, scalable solutions, and a commitment to tailored services aligning with your unique business needs.
IT outsourcing involves delegating technology functions to external experts, like a managed service provider, to handle tasks such as network management, cybersecurity, and support, freeing your internal resources for strategic growth.
Deciding to outsource IT depends on your business size, goals, and IT demands. Outsourcing can reduce costs and access specialized skills, but evaluate your needs and budget before making a decision.
Outsourcing IT can bring cost savings, expertise access, and efficiency gains, but potential downsides include reduced control and communication challenges. When reviewing an MSP, make sure you understand how they communicate and how they will work with your team so that you feel comfortable that you’re working with a partner and not just a vendor.
IT service management focuses on designing, implementing, and managing IT services according to best practices and standards. Service delivery, on the other hand, refers to the process of providing these IT services to end-users, ensuring they receive effective support and solutions.