ISO/IEC 20000-1 is the international standard for IT Service Management System (ITSMS). It helps organizations establish, implement, and maintain service management systems that ensure IT services meet business and customer needs. If you provide IT services internally or externally, ISO/IEC 20000-1 positions you as a dependable partner.
R3 makes ISO/IEC 20000-1 compliance seamless — so your team can focus on delivering value.
We build or enhance your ITSMS to meet ISO/IEC 20000-1 standards.
From incident to change management, we ensure your ITIL-based processes are ISO/IEC-aligned.
We guide you in defining, tracking, and meeting service-level commitments.
We walk you through internal reviews and help manage the external audit process.
We help foster an organization-wide mindset of accountability and continuous improvement.
To meet ISO/IEC 20000-1 standards, your ITSMS must satisfy the following:
Partner with R3 to streamline your path to FedRAMP compliance and unlock new revenue opportunities.
R3 is the leader in cloud-first IT, cybersecurity, and compliance solutions. With nearly two decades of experience, R3 is the trusted partner to over 1,000 organizations, helping them stay secure, operational, and ready for the future.
