R3 offers experienced technicians that provide a quick response time to your critical IT issues. Our team supports and monitors your networks 24/7; including desktops, servers, cloud services and backups, ensuring your business can operate efficiently and with maximum data security. We perform desktop support and server maintenance with industry leading technology and can troubleshoot remote computers and servers without end users being present. Whether you need configuration changes, updates, software installations and updates or anti-virus eradication, R3 is here to help!
What to expect:
- Chat support
- Two-way screen share
- CRM integration
- Recorded sessions
- Data Archiving
- After hours/ emergency / weekend support
We offer fixed price support service agreements based on the number of servers and workstations you have, as well as hourly remote support as required.
Top supported platforms and equipment include:
- Microsoft Server
- Microsoft Exchange server
- Windows 7
- Microsoft SQL server
- Firewalls
With around-the-clock monitoring and regular maintenance, we can detect and resolve issues before your downtime occurs. Our responsive remote support ensures that we resolve your issues quickly and efficiently.